PrivacyPolicy

Techcare Ltd trading as Techcare Networks is the data controller for personal data collected through this website and our services. This means we determine the purposes and means of processing your personal data.

If you have any questions about this privacy policy or our data practices, please contact us at:

• Email: hello@techcarenetworks.co.uk
• Post: Unit 119 Anglesey Court, Towers Business Park, Rugeley, Staffordshire, WS15 1UL
• Phone: 0333 015 5102

We collect personal data in the following ways:

2.1 Contact and enquiry forms

When you submit a form on our website (including our “Get a Quote,” “Book a Consultation,” and “Contact” forms, which are powered by HubSpot), we collect:

• Your name
• Email address
• Phone number (where provided)
• Company name and job title (where provided)
• Project details and any other information you choose to share in a free-text field

2.2 Analytics data

We use Vercel Analytics and Vercel Speed Insights to understand how visitors use our website. These tools collect aggregated, anonymised data including:

• Pages visited and navigation paths
• Approximate geographic location (country/region level)
• Device type, browser, and operating system
• Core Web Vitals performance metrics

Vercel Analytics is designed to be privacy-friendly and does not use cookies or persistent identifiers to track individual users across sessions.

2.3 Cookie data

Our website and third-party tools (principally HubSpot) may set cookies on your device. See Section 5 for full details.

2.4 Data you provide directly

If you contact us by email, phone, or post, we will hold a record of that correspondence including any personal data it contains.

We use personal data for the following purposes:

• Responding to enquiries — to reply to questions, provide quotes, and discuss your project requirements.
• Service delivery — to deliver the services you have requested and manage your account or project.
• Marketing communications — where you have given consent, to send you relevant information about our services, case studies, or industry updates. You can withdraw consent at any time by clicking “unsubscribe” in any email or contacting us directly.
• Improving our website — to understand how visitors use our site and make improvements using anonymised analytics data.
• Legal compliance — to comply with legal obligations, including tax and accounting requirements.

Under UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:

• Legitimate interests (Article 6(1)(f)) — Processing enquiry data to respond to potential clients, and using anonymised analytics to improve our website.
• Contract (Article 6(1)(b)) — Where we need to process data to fulfil a contract with you or take steps at your request before entering a contract.
• Consent (Article 6(1)(a)) — Where you have actively opted in to receive marketing communications.
• Legal obligation (Article 6(1)(c)) — Where we are required by law to retain certain records (e.g. financial records for HMRC).

Cookies are small text files placed on your device by websites you visit. We use the following categories of cookies:

5.1 Strictly necessary cookies

These are required for the website to function and cannot be switched off. They do not store personally identifiable information.

5.2 Analytics cookies (HubSpot)

HubSpot sets cookies to help us understand how visitors interact with our website, track form submissions, and manage our CRM data. These include:

• hubspotutk — Tracks a visitor's identity and is passed to HubSpot when a form is submitted.
• __hssrc, __hssc — Session tracking cookies.
• __hstc — Tracks visits over time.

HubSpot's full cookie policy is available at legal.hubspot.com/cookie-policy.

5.3 Performance cookies (Vercel)

Vercel Analytics collects anonymised performance metrics. It does not use cookies or fingerprinting techniques that identify individual users.

Managing cookies

You can control and delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information, visit allaboutcookies.org.

We use the following third-party services that may process your personal data:

• HubSpot, Inc. — Our CRM and marketing platform. Form submissions are sent to and stored in HubSpot. HubSpot is certified under the EU-US Data Privacy Framework and processes data in accordance with GDPR. See HubSpot's Privacy Policy.
• Vercel, Inc. — Our website hosting provider. Vercel may process server logs and analytics data. See Vercel's Privacy Policy.

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share data with third parties where required by law or to protect our legal rights.

International transfers

Some of our third-party providers are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

We retain personal data only for as long as necessary for the purposes described in this policy:

• Enquiry data — Retained for up to 3 years from the date of last contact, unless you become a client (in which case data is retained for the duration of the relationship plus 7 years).
• Client records — Retained for 7 years after the end of the engagement to comply with financial and legal obligations.
• Marketing contacts — Retained until you withdraw consent or for up to 2 years from your last interaction, whichever is sooner.
• Analytics data — Anonymised and retained indefinitely for performance analysis purposes.

You have the following rights regarding your personal data:

• Right of access — You can request a copy of the personal data we hold about you (a “Subject Access Request”).
• Right to rectification — You can ask us to correct inaccurate or incomplete data.
• Right to erasure — You can ask us to delete your data where there is no compelling reason to continue processing it.
• Right to restriction — You can ask us to restrict processing of your data in certain circumstances.
• Right to data portability — Where processing is based on consent or contract and carried out by automated means, you can request your data in a structured, commonly used format.
• Right to object — You can object to processing based on legitimate interests or direct marketing at any time.
• Rights related to automated decision-making — We do not make solely automated decisions that have a significant effect on you.

To exercise any of these rights, please contact us at hello@techcarenetworks.co.uk. We will respond within one month of receiving your request.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

We are ISO 27001 certified, reflecting our commitment to information security management. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include encrypted communications (HTTPS), access controls, and regular security reviews.

While we take appropriate precautions, no method of internet transmission is 100% secure. If you become aware of any security vulnerabilities, please notify us immediately at hello@techcarenetworks.co.uk.

For any privacy-related queries, to exercise your rights, or to report a concern, please contact:

• Email: hello@techcarenetworks.co.uk
• Post: Techcare Ltd, Unit 119 Anglesey Court, Towers Business Park, Rugeley, Staffordshire, WS15 1UL

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will always show when it was last revised. We encourage you to review this policy periodically.